100% Satisfaction Guaranteed! Here at $hoplAy we want you to be completely happy with your shopping experience. $hoplAy WILL NOT issue any Refunds. However;. $hoplAy WILL give Store Credit as long as an item is in it's original packaging nor used when received back to $hoplAy within 14 business days of the order marked as arrived to the customer. Please note this does not include shipping charges. Please feel free to email or call the number listed in the "Contact Us" section for any question prior to a purchase. We here at $hoplAy are BIG on Customer Service- Please give 5 hours for all emails to be responded too and 24 hours for any calls to be returned.